Documentation
Receipts & Correspondence
Copies of invoices, payments, email correspondence, photos, and accounts from others — documented for the record.
Payment Records
Below are copies of the invoices and payment records showing what was paid, when, and for what services.
Upload your invoice image here
Copy of the paid invoice totaling $8,500. Work was paid in full. The issues were never resolved and no refund was ever issued.
Email Correspondence
The following are copies of emails sent to Alliance Auto Care. Responses were either delayed, inadequate, or never received.
Sent after picking up the vehicle and discovering the work was not completed correctly. Details the FOX 2.0 shocks installed without permission, the front end sitting three inches lower than the back, and the poor paint work on the springs.
Continuation of the complaint. Describes returning to Alliance, being told "too late, you paid and signed," the ball joints condemned as unsafe by a second shop, and the total damages sought: $8,512.01 + $2,576.12 + $2,600.00 + attorney fees.
Sent Wed, Aug 13, 2025. Reminds Joe of his agreement to replace the 3.5 springs with 6.5 inch springs. Details the explicit instructions given to Connor not to install FOX 2.0 shocks and not to lower the Jeep — instructions that were ignored. Notes that every component installed (springs, shocks, lift springs) is 3.5, not just the springs.
Continuation. States that everything installed is 3.5 and changing only the springs won't fix it. Describes the original lift equipment being thrown in the dumpster and replaced. Closes with a demand to respond in writing and a warning that failure to do so would result in attorney involvement.
Supporting Photos
Photos taken of the vehicle documenting the condition of the work performed by Alliance Auto Care.
Estimate from Total Automotive for $2,576.12 to correct the ball joint replacement and alignment — work that Alliance Auto Care was paid to do correctly.
The tire was rubbing inside the fender well after Alliance Auto Care completed the lift kit installation.
There should be no gap. The ball joint was not seated properly — a serious safety issue.
The coil spring was painted red. This is not a standard or acceptable finish for suspension components.
The right side coil spring received the same red paint treatment as the left.
The suspension lift kit components laid out. This is what was installed on the vehicle.
Close-up of the painted coil spring — additional documentation of the substandard finish applied to suspension parts.
The red-painted coil spring alongside the FOX shock absorber. Further evidence of the paint applied to suspension components.
Others Have Had Similar Experiences
I am not alone. Below are screenshots of reviews and accounts from other customers who have had similar experiences with Alliance Auto Care.
This paragraph does not make sense to me, you are neither honest, your technicians are do not take their job seriously. Quite frankly Joe, I find you criminal.
A screenshot from another customer sharing their experience with Alliance Auto Care.
Mark White (12 reviews) describes bringing his Sprinter van in for insurance-covered repairs, not getting it back until months later, and the work still being incomplete. A nearby shop fixed the same issue in under 20 minutes for $170. "Alliance is a complete scam."
All documents shown here are originals or direct copies. Nothing has been altered or edited. These records are presented solely to document my personal experience.
See the Full Story
The receipts and emails are just part of the picture. Read the complete timeline of events.